Returns & Delivery Policy
At Grace & Glory Gowns, every dressing gown is lovingly made to order especially for you.
Because each item is individually produced, we do not accept returns, exchanges or refunds for:
- Change of mind
- Incorrect size selection
- Personalised or made-to-order items
Please ensure all details, sizing and delivery information are correct before placing your order.
Production & Shipping
As each gown is handmade to order, please allow 5–7 working days for your order to be manufactured before dispatch.
Once your order is ready, it will be shipped via Royal Mail Tracked 48, and you will receive tracking information once your parcel has been dispatched.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery with photographs so we can resolve the issue as quickly as possible.
Lost or Missing Parcels
If your parcel is delayed or appears to be missing, please contact us and we will gladly assist by opening an investigation with Royal Mail.
Grace & Glory Gowns is not responsible for parcels that have been marked as successfully delivered to the address provided at checkout. Please ensure your delivery address is accurate before completing your purchase.